Contact & Support

Email: support@kjxx.com

Hours: Monday – Friday, 7:00 AM – 7:00 PM Mountain Time

Response SLA:

• Critical (platform down): 1 hour
• High (feature impaired): 4 hours
• Standard (general questions): 1 business day

Escalation path: If your issue is not resolved within the SLA, reply to the support thread with "ESCALATE" and your ticket will be routed to a senior engineer and account manager within 2 hours.

Email: abuse@kjxx.com

If you believe you have received an unsolicited or inappropriate message from the KJXX platform, or if you suspect misuse by one of our clients, please report it.

Include in your report:

• Full email headers (if applicable)
• Description of the issue
• Your contact email for follow-up

Response time: Acknowledged within 4 hours during business hours. Full investigation within 1 business day.

Email: security@kjxx.com

We welcome responsible disclosure of security vulnerabilities in any KJXX system or service.

Responsible Disclosure Process:

1. Report the vulnerability via email with detailed steps to reproduce
2. We acknowledge receipt within 48 hours
3. Severity assessment within 5 business days
4. Regular updates on remediation progress

We will not pursue legal action against researchers who act in good faith and do not access, modify, or delete user data.

General: info@kjxx.com

Legal: legal@kjxx.com

Privacy: privacy@kjxx.com

Mailing Address:

KJXX Systems Corp.
274 South 600 East, Suite 210
Salt Lake City, UT 84102

Phone: +1 (801) 436-7182